Privacy policy.

NOTICE OF PRIVACY PRACTICES
Kathryn Chacra Psychotherapy & Consulting PLLC
Effective Date: April 1 2025

This Notice of Privacy Practices describes how your Protected Health Information (PHI) may be used and disclosed, and how you can access this information. Please review it carefully.

Your Rights

You have the right to:

  • Access your records – You may request a copy of your health records.

  • Request corrections – If you believe information is incorrect or incomplete, you can request changes.

  • Confidential communication – You may request how and where we communicate with you.

  • Restrict certain uses or disclosures – You may ask us not to use or share certain health information.

  • Receive an accounting of disclosures – You can request a list of times we’ve shared your PHI.

  • File a complaint – If you believe your rights have been violated, you can file a complaint with us or the U.S. Department of Health & Human Services.

How We Use Your Information

We may use your PHI in the following ways:

  • Treatment – We may use your information to provide services and coordinate care.

  • Payment – We may use and share your information to bill and receive payment for services.

  • Healthcare operations – We may use your information to improve our practice and ensure quality care.

  • Legal compliance – We may share information as required by law, such as for public health or safety concerns.

We do not sell your information, and we only share it as allowed or required by law. Your privacy is a priority.

Our Responsibilities

  • We are required by law to maintain the privacy of your health information.

  • We will notify you if a breach occurs that may have compromised your privacy.

  • We will not use or share your information without your written permission except as described in this notice.

Questions or Complaints?

If you have concerns about your privacy rights or how your information is handled, you may contact us:
Kathryn Chacra Psychotherapy & Consulting PLLC
833 N Ware Rd Suite D McAllen TX 78501
KathrynChacraLCSW@gmail.com
956-833-2676

If you believe we have violated your privacy rights, you can file a complaint with the U.S. Department of Health & Human Services at www.hhs.gov/ocr/privacy/hipaa/complaints. We will not retaliate against you for filing a complaint.

Acknowledgment of Receipt
By signing our intake forms, you acknowledge receipt of this Notice of Privacy Practices.

Messaging Terms & Conditions:

Messaging Terms & Conditions:

You agree to receive informational messages (appointment reminders, account notifications, etc.) from Kathryn Chacra Psychotherapy and Consulting PLLC . Message frequency varies. Message and data rates may apply. For help, reply HELP or email us at Kathryn@rgvadhdcounseling.com. You can optout at any time by replying STOP."

"Mobile SMS Messaging Privacy Policy:

Information collected:

We may collect information, such as name, phone number, and email address.

Use of information collected:

We may use the information we collect to perform the services requested including billing, customer service, appointment reminders and other administrative requests.

Sharing of information collected:

We may share information we collect with payment processors, legal authorities, partners so that these service providers can perform their normal duties. We do not share, sell, rent, or trade any information provided with third parties for promotional purposes.

As a current or prospective customer, you understand that you can text us STOP at any time to opt out of receiving SMS text messages from us. You can text us HELP at any time to receive help.

You understand that the messaging frequency may vary. Messaging & data rates may apply.

Your mobile information will not be shared with any third parties/affiliates for marketing/promotional purposes. All policies are followed as per CTIA guidelines 5.2.1. At any time if you want your information to be removed, you can contact us via our email address or regular mail."